We are unable to ship outside of the 50 United States at this moment, we apologize for the inconvenience but are actively working to serve all of our international customers.
When you place an order, we obtain live rate quotes from 3 major shipping companies: USPS, UPS, and FedEx to estimate shipping costs for you based on the weigh of your products and the distance it has to travel to get to you. We ship in generic cardboard boxes with no identifying marks or logos on the outside, incognito if you will.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Also, please note that our shipping on this website is calculated automatically using the best information we have about each product, but it lacks a human touch. If you are ordering a large quantity of an item, or many different items, the automatic shipping quote might not be correct. If you would like an actual human to do a shipping quote for you, please feel free to call our Ecom department at 707-826-9998 (Mon- Fri 10am-4pm PST.) or use the Contact Form if you like.
You may return most new, unopened (re-sellable) items within 30 days of delivery for a full refund. We pay the return shipping costs if the return is a result of our error (you received an incorrect, expired, damaged, or defective item, etc.).
You can expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us or login into your account and go to your recent orders to file a return claim electronically. We will respond promply with instructions for how to handle your return.